Orders on paper
Orders were written down by hand and passed along manually. Handwriting had to be decoded, details were easy to miss, and a single slip could mean a wrong or delayed delivery.
Food & grocery wholesale
Bharat Foods
How Bharat Foods moved wholesale ordering off paper and grew order volume by 22%.
22% increase in order volume within the first six months
With ordering available on mobile, customers and reps placed orders more often and with less effort.
19% fewer stock mismatches and out-of-stock surprises
A single view of inventory reduced surprises, over-ordering and missed deliveries.
24% faster payment collection from customers
Scheduled reports and clear visibility into dues replaced stressful, last-minute follow-ups.
The Challenge
Paper, guesswork and payment chasing
For Bharat Foods, food is far more than something on a plate. It is memory, family and tradition. The company supplies pure, authentic ingredients so that the flavours people grew up with can travel to kitchens far from home.
Before ProSessed, running the wholesale side of Bharat Foods meant juggling work that should have taken care of itself. Three problems showed up again and again.
"We were running on paper and gut feeling. Every day felt like catching up on yesterday instead of planning tomorrow."
Inventory by guesswork
Without a live view of stock, the team relied on estimates. Popular items ran out unexpectedly while slower ones piled up, and promising a delivery date felt like a gamble.
Stressful payment follow-ups
Keeping track of who had paid and who had not took constant effort. Follow-up calls were reactive, awkward and time-consuming, and cash flow suffered.
The Solution
One connected system, built around the business
Rather than patching the old way of working, Bharat Foods decided to change it at the root. The team moved to ProSessed and set up their own branded ordering portal, bringing orders, stock and customer activity into one place.
Orders now start on a mobile app, so they are captured the moment a customer says yes, with no re-typing and no paper trail. Inventory is managed in a single place, giving everyone the same up-to-date picture. And because every action is recorded, the business gained something it never had before: clear, reliable insights.
ProSessed was also shaped around how Bharat Foods actually works. Where the business needed something specific, custom capabilities were built to match, so the platform fits the team and not the other way around.
Mobile order taking
Orders are placed straight from the mobile app, anywhere and anytime. They arrive complete, readable and ready to process.
Inventory in one place
Stock levels are managed centrally, so the team sees what is available before they commit to an order.
Insights that guide decisions
Sales trends, top products and customer behaviour are visible at a glance, which makes buying and planning more confident.
Automated daily, weekly and monthly reports
Progress reports arrive on schedule without anyone building them by hand, including a clear view of outstanding payments.
Custom-built for the business
Features were tailored to Bharat Foods’ own requirements, and the platform keeps growing alongside them.
And much more
From smoother customer experiences to quicker internal workflows, the benefits keep adding up week after week.
The Results
A 22% jump in orders from faster, cleaner workflows
Within six months of going live, Bharat Foods saw measurable gains across sales, operations and finance.
22%
growth in order volume
With ordering available on mobile, customers and reps placed orders more often and with less effort.
19%
fewer stock mismatches
A single view of inventory reduced surprises, over-ordering and missed deliveries.
24%
faster payment collection
Scheduled reports and clear visibility into dues replaced stressful, last-minute follow-ups.
~60%
less time on order entry
Digital orders removed re-typing and cross-checking.
Moving to ProSessed raised our orders and took the stress out of payments and stock. It fits how we work, and it keeps getting better.
- Nimesh Shah, Bharat Foods Pty Ltd
Ready to write your own success story?
Join food businesses across Australia, India, and the USA already running on ProSessed.
