Privacy Policy

Expofood Technologies Private Limited (“Prosessed”, “we”, “us” or “our”) operates the Prosessed website at https://www.prosessed.ai/, mobile applications and related services (collectively, the “Platform”).

This Privacy Policy explains what information we collect, why we collect it, how we use it and the choices available to you.

By using the Platform or providing your information to us, you acknowledge this Privacy Policy.

1. INFORMATION WE COLLECT

Depending on how you use the Platform, we may collect the following information:

A. Information you provide to us

This may include:

• Name;
• Email address;
• Phone number;
• Company name and business details;
• GSTIN and other tax information, where applicable;
• Billing and delivery information;
• Warehouse or business location information;
• Bank account details where required for business transactions;
• Payment-related information;
• Information required for processing payments or refunds;
• Product requirements, specifications and other business information;
• Information provided when you contact us or communicate with our team; and
• Any other information you voluntarily provide to us.

B. Information collected automatically

When you use the Platform, we may automatically collect certain technical information such as:

• IP address;
• Browser and device type;
• Operating system;
• Device identifiers;
• Pages or features accessed;
• Date and time of access;
• Usage and interaction information; and
• Technical logs required for security and operation of the Platform.

C. Information from third parties

We may receive information from third parties where necessary to provide our Services, including payment service providers, logistics providers, suppliers, business partners and other service providers.

2. HOW WE USE YOUR INFORMATION

We use your information only for legitimate business and service-related purposes, including to:

• Create and manage your account;
• Provide and operate the Platform and Services;
• Connect you with suppliers or manufacturers where relevant;
• Process quotations, orders and transactions;
• Process payments, refunds and related transactions;
• Arrange production, shipping or delivery;
• Communicate with you regarding your account, orders and Services;
• Provide customer support;
• Verify your identity and business information where required;
• Prevent fraud, misuse and unauthorised transactions;
• Maintain the security of the Platform;
• Improve our Platform, products and Services;
• Analyse usage and troubleshoot technical issues;
• Comply with applicable laws, regulations and legal requirements; and
• Send marketing or promotional communications where permitted and, where required, with your consent.

3. PAYMENT INFORMATION

Payments made through the Platform may be processed by third-party payment gateways or payment service providers.

Your payment may be subject to the terms and privacy policy of the relevant payment provider.

Prosessed does not intend to store complete card details such as card numbers or CVV information on its own systems except where permitted by applicable law and payment-network requirements.

We may retain transaction-related information such as transaction ID, amount, date, payment status and other information necessary for accounting, customer support, refunds, fraud prevention and legal compliance.

4. HOW WE SHARE YOUR INFORMATION

We may share information where reasonably necessary to provide the Platform and Services.

This may include sharing information with:

A. Suppliers and manufacturers

Where required to provide our sourcing and manufacturing Services, we may share relevant business and contact information with suppliers or manufacturers involved in your request or order.

B. Service providers

We may use third-party service providers for services such as:

• Payment processing;
• Hosting and cloud infrastructure;
• Logistics and delivery;
• Communication;
• Customer support;
• Analytics;
• Security; and
• Other technology or business services.

These service providers may access information only to the extent reasonably required to provide their services.

C. Government and legal authorities

We may disclose information where required by applicable law, regulation, court order, governmental authority or lawful request.

We may also disclose information where reasonably necessary to:

• Prevent fraud or illegal activity;
• Protect the security of the Platform;
• Protect our rights or property;
• Protect users or third parties; or
• Enforce our Terms and Conditions.

5. BUSINESS TRANSFERS

If Prosessed undergoes a merger, acquisition, restructuring, sale of assets, financing transaction or similar business transaction, information held by us may be transferred as part of that transaction, subject to applicable law.

6. COOKIES AND SIMILAR TECHNOLOGIES

We may use cookies and similar technologies to:

• Keep you signed in;
• Remember your preferences;
• Understand how the Platform is used;
• Improve Platform performance;
• Maintain security; and
• Provide relevant communications or content.

You may control or disable cookies through your browser or device settings. Some features of the Platform may not function properly if certain cookies are disabled.

Third-party services used on the Platform may also use cookies or similar technologies in accordance with their own policies.

7. MARKETING COMMUNICATIONS

We may send you service-related communications, including account notifications, transaction updates, security alerts and other important information.

Where permitted, we may also send promotional or marketing communications about Prosessed’s products and Services.

You may opt out of promotional communications at any time by using the unsubscribe option in the communication or by contacting us.

Please note that opting out of marketing communications will not stop essential service-related communications.

8. DATA SECURITY

We use reasonable technical and organisational measures designed to protect your information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmission or storage over the internet can be guaranteed to be completely secure.

If we become aware of a personal-data breach that requires notification under applicable law, we will take appropriate steps as required by law.

9. INTERNATIONAL TRANSFERS

Some of our service providers, technology providers or business partners may process information outside India.

Where personal information is transferred outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable law.

10. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing Services, maintaining business and transaction records, resolving disputes, preventing fraud and complying with legal, tax, accounting and regulatory requirements.

When information is no longer required, we may delete, anonymise or securely dispose of it in accordance with applicable law.

11. YOUR RIGHTS AND CHOICES

Subject to applicable law, you may contact us to:

• Request access to personal information held by us;
• Request correction or updating of inaccurate information;
• Withdraw consent where processing is based on consent;
• Request deletion of information where applicable; and
• Opt out of promotional communications.

Some information may need to be retained where required by law or where we have a legitimate reason to retain it.

To make a request, please contact us using the details provided below.

12. INFORMATION OF OTHER PEOPLE

If you provide us with personal information belonging to another person, you confirm that you are authorised to provide that information and that you have provided any notices or obtained any consent required under applicable law.

13. CHILDREN

The Platform is intended for business and adult users.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

14. THIRD-PARTY WEBSITES AND SERVICES

The Platform may contain links to third-party websites, applications or services.

Those third parties have their own privacy policies and practices. Prosessed is not responsible for the privacy practices of third-party websites or services that are not controlled by us.

We encourage you to review their privacy policies before providing information to them.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our Services, technology, business practices or applicable law.

The updated version will be published on the Platform with the revised “Last Updated” date.

Where required by law, we will provide additional notice or obtain consent for material changes.

16. GRIEVANCE OFFICER

If you have any questions, concerns or complaints regarding your personal information or this Privacy Policy, you may contact:

Grievance Officer: Navneet Dangra
Email: contact@prosessed.com
Phone: +91-7276106858
Working Hours: Monday – Friday, 11:00 AM – 05:00 PM

You may also contact us for privacy-related requests at:

Email: contact@prosessed.com

We will review and respond to your request within the timeframe required under applicable law.

17. CONTACT US

Expofood Technologies Private Limited
Website: https://www.prosessed.ai/
Email: contact@prosessed.com
Phone: +91-7276106858

By using the Platform, you acknowledge that you have read and understood this Privacy Policy.