Cancellation & Refund Policy

This Cancellation & Refund Policy applies to payments made through the Prosessed website, mobile applications and other platforms operated by Expofood Technologies Private Limited (“Prosessed”, “we”, “us” or “our”).

By making a payment through Prosessed, you agree to this Policy.

1. CANCELLATION OF ORDERS

Cancellation requests may be made by contacting Prosessed at contact@prosessed.com.

Cancellation will depend on the stage of the order:

• Orders may generally be cancelled before procurement, production or other work has started.
• Once sampling, procurement, production, customisation, packaging, shipping or other work has commenced, cancellation may not be possible.
• Customised or made-to-order products may not be eligible for cancellation once work has commenced.
• Where cancellation is accepted after costs have already been incurred, those costs may be deducted from the refundable amount.

The applicable cancellation terms may also be communicated to you at the time of placing the order.

2. REFUNDS

A refund may be provided in the following circumstances, subject to the applicable order terms:

• An order is cancelled and the cancellation is accepted by Prosessed;
• Prosessed is unable to provide the agreed product or service;
• A payment has been made twice for the same transaction;
• A payment was successfully received but the corresponding order could not be processed; or
• A refund is otherwise approved by Prosessed or required under applicable law.

Refunds are not automatically available for all cancellations.

In particular, amounts already incurred towards sampling, procurement, customisation, production, packaging, shipping, taxes, duties or other third-party costs may not be refundable where such costs have already been incurred.

3. PARTIAL REFUNDS

Where only part of an order is cancelled or where only part of the amount is eligible for refund, Prosessed may issue a partial refund.

The amount of the refund will depend on the applicable order terms and costs already incurred.

4. REFUND PROCESS

Once a refund is approved, Prosessed will initiate the refund to the original payment method used for the transaction, wherever reasonably possible.

For payments made through a third-party payment gateway, the refund will be processed through the relevant payment gateway or payment service provider.

Once initiated by Prosessed, the time taken for the amount to appear in your bank account, card account or other payment account may depend on the payment gateway, bank, card network or payment service provider.

As a general indication, refunds may take 5–7 working days after they are processed by Prosessed, although the actual time may vary depending on the payment method and financial institution.

5. FAILED OR UNSUCCESSFUL PAYMENTS

If your bank account or card has been charged but the transaction is shown as failed or unsuccessful on the Prosessed Platform, please contact us with the transaction details.

We will verify the transaction and, where applicable, initiate or facilitate the refund or reversal through the relevant payment service provider.

The time required for a failed-payment reversal may depend on the payment network, bank or payment service provider.

6. DUPLICATE PAYMENTS

If you have been charged more than once for the same order due to a technical or payment-processing issue, please contact us at contact@prosessed.com.

After verification, the duplicate amount will be refunded through the applicable payment method.

7. INTERNATIONAL TRANSACTIONS

For international transactions, refunds may be affected by foreign-exchange conversion, banking charges, intermediary-bank charges, payment gateway charges or other applicable charges.

Where a refund is issued, the amount credited to your account may therefore differ from the original amount received by you due to currency conversion or charges imposed by financial institutions or payment service providers.

Refunds for international transactions will be processed in accordance with applicable Indian laws, foreign-exchange regulations and payment-network requirements.

8. NON-REFUNDABLE COSTS

Unless otherwise agreed in writing, the following may be non-refundable once incurred:

• Sample development costs;
• Product development or customisation costs;
• Procurement costs;
• Production costs;
• Packaging costs;
• Shipping and logistics costs;
• Customs duties and taxes;
• Third-party service charges; and
• Other costs specifically communicated to you before the transaction.

9. HOW TO REQUEST A CANCELLATION OR REFUND

To request a cancellation or refund, please email:

Email: contact@prosessed.com

Please include:

• Your name/company name;
• Order or transaction number;
• Date of payment;
• Amount paid;
• Reason for the cancellation/refund request; and
• Any supporting information or documents, where applicable.

We may request additional information to verify the transaction before processing a refund.

10. REFUND STATUS

Once a refund has been initiated, Prosessed may provide a refund reference number or other transaction reference where available.

If the refund has been processed by Prosessed but has not appeared in your account within the expected timeframe, you may contact us and we will assist in tracing the transaction.

11. CONTACT US

For cancellation or refund-related questions, please contact:

Expofood Technologies Private Limited
Email: contact@prosessed.com
Phone: +91-7276106858
Working Hours: Monday – Friday, 11:00 AM – 05:00 PM

We will review cancellation and refund requests and process eligible refunds in accordance with this Policy, the applicable order terms and applicable law.